Bronze Tier
Platinum Tier
Bronze Tier
- Proactive monitoring and maintenance of IT infrastructure.
- Patch management and software updates.
- Help desk support during standard business hours.
- Basic network security measures (firewall configuration, antivirus software).
- Regular backups and data recovery assistance.
- Service-level agreement with response time guarantees.
- Monthly reporting and performance analytics.
Gold Tier
Platinum Tier
Bronze Tier
- All services included in the Bronze Tier.
- Extended help desk support with extended hours (e.g., 24/7 availability).
- Advanced security features, including intrusion detection and prevention.
- Network performance monitoring and optimization.
- Asset management and inventory tracking.
- Vendor management for third-party software and hardware.
- Disaster recovery planning and testing.
- Enhanced reporting and analytics.
Platinum Tier
Platinum Tier
Platinum Tier
- All services included in the Gold Tier.
- Advanced security services, such as security information and event management (SIEM).
- Advanced threat detection and response.
- Security awareness training for employees.
- Compliance management and assistance with regulatory requirements.
- IT strategy and consulting services.
- Customized reporting and analytics.